Reducing Canceled Orders and Returns

We worked with OREO’s customer success team and analyzed onsite behavioral data to identify consumer pain points in their custom cookie builder to inform UX optimizations that reduce the volume of returns and canceled orders.

Consumer complaints in summer months were reduced by 60%

A sustainability story in every bottle

We collaborated with COR on their farmer-first initiative to facilitate transparent lot tracing for every bottle. This allows customers to investigate the sourcing of their food and build trust with COR.

Easy to Find Nutritional Information

Data showed that nutritional and allergen information was highly important to both consumers shopping directly onsite, but also people on their phones looking for more info while in the grocery store, so we made it easier to filter and search the product catalog by those attributes.

Turning Consumers 
Into Fans

We help OREO add value to its digital ecosystem, engaging users through sweepstakes for unique experiences and products that can’t be purchased at retail.

Support The Most Valuable Audience

The CLIF website offers always-on convenience for households who keep their products as pantry staples. We created a custom dashboard to manage subscriptions, helping users easily get the right amount of product delivered every month and reducing churn.